Política de envío

At Heaven, we strive to offer a fast and secure shipping service so that you receive your products in the shortest possible time. Below is our shipping policy.

 

1. Processing Times

·        Orders are processed within 1-3 business days.

·        Orders placed on weekends or holidays will be processed the next business day.

 

2. Shipping Options and Times

We offer different shipping options depending on the customer's location within the United States:

 

·        Standard Shipping: 5-7 business days.

·        Express Shipping: 2-3 business days.

 

3. Shipping Costs

·        Shipping costs are calculated at the time of purchase based on location and weight of the package.

·        We offer free shipping on orders over $150 within the United States.

 

4. Order Tracking

Once your order is shipped, you will receive an email with a tracking number to track the delivery status.

 

5. Delivery Delays

We are not responsible for delays caused by external factors such as weather conditions, customs or shipping strikes.

 

If your order has not arrived within the estimated time, please contact us at info@heavenajesus.com for assistance.

 

6. Incorrect or Incomplete Address

It is the customer's responsibility to provide a correct and complete address.

If a package is returned due to an incorrect address, the customer will be responsible for the cost of reshipment.

7. Damaged or Lost Products

If your order arrives damaged, please notify us within 7 days of receipt with photos of the product and packaging.

In case of lost packages, we will work with the shipping company to find a solution.

8. Contact

If you have any questions about our shipping policy, please contact us at info@heavenajesus.com or visit our website www.heavenajesus.com.

Thank you for trusting Heaven!